Pacsun Return Policy | Quick Guide For with or without Receipt Return (2023)

Pacific Sunwear, formerly known as PacSun, mainly trades in lifestyle clothing and wearable accessories as well as footwear. But ever wondered, what if you get the wrong products delivered from PacSun? Well, the PacSun return policy will help you return the item easily.You may return regardless of whether you get the wrong product or if you simply tend to dislike it. But these are some necessary things that you must keep in mind when returning to PacSun. Know how this policy works, to make your shopping more relaxed.

Table of Contents

What is PacSun Return Policy?

The return policy of PacSun allows items to be returned within 30 days from the date of purchase. The return can be processed both online and in-store. However, there are few products that are an exception to the PacSun return policy and need to fulfil some additional requirements for a return.

Pacsun Return Policy | Quick Guide For with or without Receipt Return (1)

(Video) PacSun Reviews "Store Manager Refusal to Adhere to Return Policy"

PacSun Return Policy
Return Period
30 days
Return Method
1. Online
2. In-Store
Extended Holiday Policy
For in-store purchases made between 1st November to 14th December, you have time until 15th January to return
Contact Number
Official Website

Can I Return My Pacsun Purchase After 30 Days?

Yes, Pacsun allows return after 30 days. However, the refund is no longer credited in the original mode of payment. if you are returning after 30 days, then the refund will be paid in the terms of a gift card which can be used both online and in-store.

Are Pacsun Returns Free?

No, Pacsun returns are not free. While returning your items at Pacsun, they will deduct $7 as shipping charges.

How to Return at PacSun?

Let us see the available ways to return at PacSun. PacSun gives a generous time validity for returning a product. You can return all the eligible items regardless of whether you bought them online or at the store. The duration to return a product for a full refund is 30 days from the date of purchase. PacSun return policy mentions two specific ways with which you can return/exchange their merchandise.

PacSun Return Policy Online

In this method, you have to generate a request to return online. Go to their order locator and fill in the information asked. Click on “Start return” and follow all the necessary steps to mail your item back to their facility.

Also, in the process of PacSun’s online returns, the shipping fees are not to be paid upfront. Instead, a $7 worth of shipping fee is cut from the refund.

PacSun Return Policy In store

You can return both online and in-store purchases at your nearest Pacsun store. You have to bring the original invoice of the product purchased and the credit card if that was your payment mode. Although if you are returning after 30 days, then you will be refunded in terms of a gift card or merchandise card.

(Video) how to return package

Pacsun Return Policy | Quick Guide For with or without Receipt Return (2)

PacSun Return Policy Without Receipt

Yes, you can return a product without a receipt. But in case, you will receive the payment in terms of a merchandise credit only. You need to provide the following detailswhen returning without a receipt:

  • Your Full Name
  • Address
  • Phone Number
  • Valid ID Proof
  • Signature

Extended Holiday Return Policy

Pacsun Return Policy | Quick Guide For with or without Receipt Return (3)

PacSun also has an extended holiday return policy, under which, purchases made from stores between 1st November and 14th December can be returned till 15th January. All purchases made before or after these dates are subject to the regular Return Policy of PacSun.

PacSun Return Policy Exceptions

There are a few exceptions to this return policy. Firstly, swimwear is only eligible for a return if it’s unworn with original tags and sanitary panel in place.

  • Any purchase that you make through PayPal or Venmo can only be returned by mail and not at the store.
  • You may return BitPay purchases in-store, but you’ll only get store credit. To get a refund in your BitPay account, follow the return by mail instructions.
  • Sadly, you may only return your item for a refund and not for an exchange. The reason for this is discussed below in the exchange policy.

Non-Returnable Items

There are a few items that PacSun considers non-returnable. Due to the factors like hygiene and safety, they do not accept returns on some personal wear. Also, final sales items (FOG essentials, PS Reserve, and gift bags) are not eligible for returns or exchange. These non-returnable items are listed below:

Non-returnable Items
FOG (Fear of God) Essentials
PS Reserve
Women's Underwear
Gift bags

Note: Swimwear without sanitary panel and original tags are also not eligible for a return.

PacSun Exchange Policy

As we said, PacSun does not accept exchanges due to the following two reasons. They believe their fashion keeps changing rapidly. Hence, their stock is limited as they keep building newer versions of the upcoming fashion trends. Although remember, you can always use the Pacsun return policy to return a product in the valid time frame of 30 days (or after for a gift card or merchandise card) and buy a new item from the store using the gift card or merchandise card or the amount of your refund.

(Video) How To Return A Package

PacSun Refund Policy

Pacsun Return Policy | Quick Guide For with or without Receipt Return (4)

The PacSun Refund Policy says that if you return a product within 30 days of the purchase, then you get a refund in the original mode of payment. Although if you forget to return within 30 days then the Pacsun return policy for 60 days can get you a refund but only in the form of PacSun gift card or Merchandise card. It takes up to 20 days to receive your return and initiate the refund. They will intimate you by email regarding your refund processings.

PacSun Refund Policy
Refund Period
20 days
Refund Method (Before 30 Days)
Original Payment Method
Refund Method (After 30 Days)
PacSun Gift Card or Merchandise Card

PacSun Refund Policy Without Receipt

The PacSun return policy also coves returns without a receipt. But in this case, for a successful return of any eligible item, the refund will be in the form of either of the following two modes.

  • PacSun Gift Card
  • Merchandise Card

The thing to keep in mind here is that even though the refund is through a PacSun gift card or merchandise card, the time for processing the refund will be the same as the regular return, i.e. 20 days.

Response to Covid-19

Covid-19 has struck PacSun just like it has struck all other companies. PacSun says that the period of delivery, return and refund may vary by a few days due to the uncertainties caused by the pandemic.

Frequently Asked Questions

1. What is the customer care number of PacSun?

The customer care number is 877-372-2786. You can also contact them through the “contact us” page on their website.

(Video) PAC SUN bad customer service experience, in MY OPINION.

2. What is the refund policy for BitPay return?

You can only return a BitPay purchase through In-Store. The refund will be paid in the form of Store Credit.

3. Can I return PayPal/Venmo orders for in-store return?

No. You have to mail PayPal/Venmo orders for a return.

4. Can I return the product that I tried on to check the fitting?

Yes. You must not have worn it or washed it. The sanitary panel should be intact and the tags must be present.

(Video) Mitchell and Ness has horrible customer service?!?!? Damaged jersey and no return or refund?

5. What are the shipping charges for returning a product?

The Shipping Charges of $7 are cut from the refund amount.

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Also, Keep in Mind!

PacSun return policy covers returns on almost all items (except non-returnable items). Returning your item within 30 days will make you eligible for a refund to your original payment method. While returning between 31st and 60 days will make you eligible for a gift card or merchandise card. Through online returns are available, the easiest way is to return. If you have any queries, ask us in the comment section below. For more articles read, REI and Nike return policy.


Does PacSun accept returns without receipt? ›

Returns Without Original Receipt

▪️ Non-Markdown items returned without an original receipt can be exchanged or credited in form of merchandise credit, equal to the lowest selling price of the item over the previous 30 day period. ▪️ A valid form of ID may be requested when making a return without a receipt.

What is PacSun return policy? ›

You can return online orders in any of our stores; just bring the invoice included in your package and the credit card used to pay for your online purchase. Please note for returns made after 30 days, the refund will be issued to a merchandise return card, redeemable online and in-store.

What happens if you return something without a receipt? ›

If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction. You'll need to show ID to return items without a receipt.

Can I return something to VS without a receipt? ›


After the return window or if you do not have a valid receipt, we will help you exchange the merchandise. If the lowest selling price for the returned item is less than the price of the item(s) you receive in exchange, you will be required to pay the difference.

Does PacSun give cash back? ›

Get up to 6.3% of your purchase back when you shop with PACSUN. Sign up for free and just shop with PACSUN as normal. Our average member earns over $450 Cash Back a year. Our customers love us!

How long does it take to get a refund from PacSun? ›

Please allow up to 20 business days for your return to be processed. We will send you an automated email when your refund has been issued. All refunds are posted to the original method of payment. Please allow your bank an additional 3 to 5 business days for them to post the funds to your account.

Do you need a receipt to return clothes? ›

What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.

What is on return policy? ›

A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.

Can you return clothes if you don't like them? ›

You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was - it's really down to the seller whether they offer you anything.

Does PacSun refund stolen packages? ›

Sorry to hear your order was lost. Please contact Customer Service at 877-372-2786 or 877-372-2786. You should be refunded in full. policy.

What is garage return policy? ›

Garage and Dynamite orders must be exchanged separately. We do not process exchanges by phone or online at this time. To exchange a product, bring your merchandise into a Garage store with a proof of purchase (invoice) within 30 days of purchasing the item.

Do PacSun merchandise return cards expire? ›

To check your balance visit any PacSun store or call 1-800-560-7166. Please have your card number available. This card has no expiration date.

Are returns to Hollister free? ›

Upon submitting your online return or exchange, you will receive a return label via email. For returns, a fee of $7.00 will be deducted from your refund if you use either the label in your package or the label that is emailed to you. If you use your own return carrier you are responsible for the return shipping costs.


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