Stamp Vending Machines | USPS Office of Inspector General (2023)

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Jun282010

OIG Blog Category: 82 Comments

Stamp Vending Machines | USPS Office of Inspector General (1)

For decades, the Postal Service offered vending machine service to supplement its retail operations. Vending machines meet the needs of customers who want to purchase stamps without waiting in line. While the lack of stamp vending machines has resulted in customer frustration and a surprising number of newspaper articles, the problems are particularly acute in economically depressed and more urban areas. Although Automated Postal Centers (APCs) provide many services including the sale of stamps and directly applied postage for First-Class letters, APCs require credit cards, which people in economically depressed areas often do not have. In addition, some customers find APCs to be intimidating to use. Finally, APCs sell only booklets of stamps or individual stamps in denominations of $1 or more, yet many disadvantaged customers may want to buy just one First-Class Mail stamp.

[poll id="112"]

So with an apparent need for simple vending machines, what should the Postal Service do? In the past, the Postal Service had problems with the legacy machines it owned. They were costly and difficult to maintain and operate. The answer may be to contract this activity out. Commercial vending machines, like those selling soda and chips, are generally not owned and operated by the organizations on whose property they are located. While Postal Service unions and management associations may have concerns, private operators might be very interested in acquiring stamp vending machine contracts for a percentage of gross sales (or similar) while taking sole responsibility for vending machine maintenance and support. In addition to the convenience vending machines would offer, they might also help window clerks operate more efficiently. Diverting low-value stamp sales from windows would increase revenue per labor hour and allow the Postal Service window clerks to focus on more important functions. With shorter lines and happier customers, the work environment of a window clerk would likely improve. This idea could be a win-win for all concerned. This topic is hosted by the OIG’s Risk Analysis Research Center (RARC).

Comments (82)

  • Stamp Vending Machines | USPS Office of Inspector General (2)

    I think it’d be nice if the post office in Galesburg, IL had a stamp machine again. People were able to buy stamps anytime they wanted from there.

    Jan 11, 2018

  • Stamp Vending Machines | USPS Office of Inspector General (3)

    I lost $4.90 in a stamp vending machine at the 44124 post office. They told me there was nothing they could do unless someone turned in my stamps. Hold your breath. Only the government could get away with crap like this just like they avoid liability for just about everything else. Private business could never get away with this type of operation. Very sad!

    Dec 29, 2017

  • Stamp Vending Machines | USPS Office of Inspector General (4)

    Where are the Stamp vending machines? Long lines for one stamp? Come on.

    Dec 29, 2017

  • Stamp Vending Machines | USPS Office of Inspector General (5)

    I used the postage machine at the main post office in Germantown, Md. I paid by credit card and have my receipt. But the machine did not print out my stamps. I waited, and while waiting, completed my purchase of 6 months of my post office box rent. Still no stamps. How do I recover my $9.80 for the stamps?

    Dec 18, 2017

  • Stamp Vending Machines | USPS Office of Inspector General (6)

    Be careful what you ask for. In the 1990s, stamp machines were installed in several post offices in the area in which I lived, including the Nyack and West Nyack, NY post offices. I tried to use them at both locations. I put a $20 bill in the Stamp Vending Machine in West Nyack, and no stamps came out. Long story short, I filled out a complaint form, having been told by the clerk at the counter that he couldn't open the machine and the only person who could, the Postmaster, was not in. Over one year later, I there had been no attempt to contact me. I called the USPS headquarters, who told me they referred the problem back to the postmaster against whom i had lodged the original complaint. I was dumbfounded. Having no other recourse, I went back to the local post office and explained, and they denied having any contact with my $20 bill. After 20 plus years. it still rankles me that my only choice would have been to sue. Unless any new stamp machines are more reliable than those which this website admits were "troublesome" when installed, you might get the same treatment I did.

    Nov 28, 2017

  • Stamp Vending Machines | USPS Office of Inspector General (7)

    Does anyone know if there is a comprehensive list of locations where the stamp vending machines can be found in the USA?

    Sep 18, 2017

  • Stamp Vending Machines | USPS Office of Inspector General (8)

    Taking out the postage vending machines has been a huge mistake. My local post office in Santee, CA usually only has two windows open at the busiest times, and no offense to the staff intended but not all of them are the brightest bulbs on the Christmas tree ... and a lot of the customers are on the same scale. I'd much rather go in and use a vending machine than have to stand in a snail-paced line and feel like I'm a cameo in an episode of Lifestyles of Hairy Unwashed.

    Aug 15, 2017

  • Stamp Vending Machines | USPS Office of Inspector General (9)

    Stamp vending machine needed!! Highlander Location Waco TX.

    Jul 06, 2017

  • Stamp Vending Machines | USPS Office of Inspector General (10)

    Vending machines in highly trafficked areas, such as markets and Dept. Stores would be very useful for all concerned while keeping the staff, clients and public aware of use or abuse of the machines.

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    Jun 10, 2017

  • Stamp Vending Machines | USPS Office of Inspector General (11)

    I will be glad when the u.s. postal service is shut down forever. Enjoy not getting any retirement, postal workers!

    Apr 07, 2017

  • Stamp Vending Machines | USPS Office of Inspector General (12)

    I just purchased 20 forever stamps at the vending machine at 1425 N. Battlefield Blvd. My card was charged, but no stamps came out of the vending machine. The post office is closed and I need a refund, or my stamps!

    Mar 09, 2017

  • Stamp Vending Machines | USPS Office of Inspector General (13)

    Same problem, I purchased 10 forever stamps at the vending machine at 833 CENTRAL AVE, HIGHLAND PARK, IL. My card was charged, but no stamps came out of the vending machine. The post office is closed and I need a refund, or my stamps!

    Apr 03, 2017

  • Stamp Vending Machines | USPS Office of Inspector General (14)

    I think you guys are saying that you bought stamps through the kiosks. Those are not the same as the stamp vending machines of old. I loved the vending machines and the variety they carried, and they accepted cash. The kiosks are only okay if you need large postage labels for parcels or a bunch of dull as dishwater flag stamps. The Post Office is responsible for the bad behavior of those kiosks, so file your complaint with the people at the counter ASAP while you still have a chance of having evidence or witnesses.

    Dec 01, 2017

  • Stamp Vending Machines | USPS Office of Inspector General (15)

    We are not asking the post office to fly jet airplanes... All we need is simple vending machines to sell postage stamps and in this day and age it should be simple!

    Jan 02, 2017

  • Stamp Vending Machines | USPS Office of Inspector General (16)

    If available, please send more information of USPS stamp vending machine. Garrett College is a small rural college with 2-dorms. Students do not have transportation to the local Post Office to purchase stamps. A stamp vending could be accessed to students for the purpose of mailing letters.Please send any literature and information to Garrett College, 687 Mosser Road, McHenry Maryland 21541. It is not our intent to minimize the first class volume credited to stamp sales at the McHenry Post Office - 21541 Attention: Copy Center - 687 Mosser Road, McHenry Maryland 21541Thank-you! H. Vaughn Vitez - Copy Center Mgr.

    Nov 03, 2016

  • Stamp Vending Machines | USPS Office of Inspector General (17)

    Love work in the Warehouse sorting out the mail

    Oct 12, 2016

  • Stamp Vending Machines | USPS Office of Inspector General (18)

    Warehouse

    Oct 12, 2016

  • Stamp Vending Machines | USPS Office of Inspector General (19)

    I used to use the vending machines frequently to buy packets of 20 stamps. It was very convenient. Now I would have to wait in line or . . . use email. Taking out the vending machines is just another step on USPS's inevitable road to bankruptcy.

    Oct 08, 2016

  • Stamp Vending Machines | USPS Office of Inspector General (20)

    Totally skewed rational for taking machines out of post offices. If someone needs and only will buy 1 stamp, or if someone does not have a credit card to use in the machine, then unfortunately they will have to wait in line. Why tho, is the other 90 % or so,of the population penalized and inconvenienced because a few can't or aren't able to use the machines. It doesn't make sense and the thought process behind this decision is totally and unbelievably unreasonable and beyond comprehension.

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    Apr 18, 2016

  • Stamp Vending Machines | USPS Office of Inspector General (21)

    As a window clerk, selling individual stamps is grossly inefficient, especially in a POS or RSS office. First we need a type of stamp that the system will allow us to sell individually. Then we need to manually tear that many stamps off the sheet, go through the motions of POS or RSS, for a dollar or less in revenue. That's an awful lot of clerk time and customer waiting time for a 49-cent transaction (and there are many of those in the course of a typical day). Even if not with a dedicated vending machine (which many customers -- and probably the union -- don't like), I think this can be made more efficient for the customers and clerks to make the individual stamp-buying process about as quick as buying a book or 20 or a roll of 100. If the window were equipped with a device that could reliably dispense individual stamps off of a large perforated coil, it would be easier than trying to tear individual stamps off of a sheet of Purple Hearts (for example) which often have weak perforations that can tear through stamps. I would imagine the time needed to process this transaction would go down rather dramatically.

    Mar 13, 2016

  • Stamp Vending Machines | USPS Office of Inspector General (22)

    Went to my local post office in Tucker, Ga 30084 and purchased postal stamps from the self serve postage machine (inside post office), I paid $4.90 for 10 stamps half the sheet printed with the postage on it and the other half only has the flag these were to be the forever stamp. I assume I can go to the post office to rectify this discrepancy.

    Jan 23, 2016

  • Stamp Vending Machines | USPS Office of Inspector General (23)

    I like the Post Office and believe that the need for it will never disappear. But using a post office location is often a grind and a joke. Buying stamps is these days the biggest pain in the rear going. At the post offices in my area the only option for getting the stamps we want in time to use them (ex. Christmas stamps) is to stand on long slow lines to see a rushed, harried counter worker. Otherwise, all we have available is what's stocked in the APC, grocery stores, etc., usually Liberty Bell or Old Glory 'n' Fireworks. Or we might have to settle for the ridiculous jokes called "designs" printed out as self-adhesive stamps at the APC... my God but those are awful! It was always so nice to just be able to step into the P.O. lobby, buy a book of stamps (including holiday), pop my outgoing mail through the slots and move on with my day. And yes I have tried buying stamps from USPS online, and I'm here to tell you it was definitely NOT worth the extra expense for shipping plus the week+ it took them to arrive. PLEASE put the vending machines back in the lobbies!!!

    Dec 19, 2015

  • Stamp Vending Machines | USPS Office of Inspector General (24)

    I would like to contract postage vending machines and use them for supplemental income.

    Dec 16, 2015

  • Stamp Vending Machines | USPS Office of Inspector General (25)

    What can the citizens of Los Alamos, NM zip code 87544 do to encourage the Los Alamos Post Office to install an Automated Postal Center (APC) machine? With shorter lines come happier customers and yes the work environment of a window clerk would likely improve.

    Dec 14, 2015

  • Stamp Vending Machines | USPS Office of Inspector General (26)

    This should be a no-brainer - even if the machines are only available during post office hours (inside the secured area), this would be worth it. Here's a perfect example why:Today, I went to get 2 books of holiday stamps (the Peanuts series) at my local branch, and had to wait in a pretty long line, about 20 people back, with only 2 people working the 4-person counter.. There are no self-serve kiosks or vending machines for stamp books, and no one staffs the counter area where, once upon a time, people could just buy supplies like tape, stamps, etc.,So, I had to wait almost 40 minutes just to do my less-than-2-minute transaction of buying 2 books of stamps. That's an unnecessary waste of time (and, the line didn't get shorter after it was my turn, either - it had grown longer during this stretch).I get that not everyone can have a credit card, but, a lot of people can have debit cards (even pre-paid), or can pay with their phone, or - here's an idea - have actual cash. And, if there's a concern about keeping cash on-hand to dispense change, you could take a page from Coinstar, and offer alternatives likes gift cards, or maybe have it dispense as a postal money order.The point is, there are ways to make this work, and it shouldn't be this hard. Seriously.

    Dec 11, 2015

  • Stamp Vending Machines | USPS Office of Inspector General (27)

    DEAR SIRS: STAMP VENDING MACHINES CAN BE VIABLE JUST AS ATM CASH MACHINES ARE NOW.. THE ATM SYSTEM CAN BE APPLIED TO STAMP VENDING MACHI8NES. I WOULD BE INTERESTED IN PLACEING THEM IN VARIOUS LOCATIONS ON A CVOMMISSION BASIS. WOULD THIS APROACH BEST BE HANDLED BY THE POST OFFICE OR THE ATM MANUFACTURES ? PLEASE LET ME KNOW WHAT YOU THINK . SINCERELY YOURS, MR. ANTHONY MALANGA

    Dec 09, 2015

  • Stamp Vending Machines | USPS Office of Inspector General (28)

    Irvine Main Office APC 1 15642 Sand Canyon Ave. Irvine, Ca. 92619-9998. Re: Postage dispensing machine is not printing stamps. My credit card was charged $19.60 on 12-3-15 at 6:57 AM. Is there any way to fix this?Thank you, MaryLou Goree

    Dec 03, 2015

  • Stamp Vending Machines | USPS Office of Inspector General (29)

    you can purchase stamps at many other places such as Walgreens, gas stations, Wal-Mart, Bank Drive thru's, CVS and other drug stores. I hope this information helps.

    Nov 04, 2015

  • Stamp Vending Machines | USPS Office of Inspector General (30)

    i travel with my job and have seen over the years how rediculous it is to go to some lame post office out in the middle of knowwhere and the sales desk is closed but the rest of box area is open and all the stamp machines have been removed and theres no way to buy a stamp to mail letter even in the last 10 years how u guys removed all the stamp machines from walmart ,my wife works for post office and she told me why and thats because YOU hire so many lazy obama voters and when u send THEMB out to collect money from machine and replace stamps it takes one of THEMB 6 hrs to do one machine or when u send them out to mail delivery route THAY cant even get done with half of THERE mailroute and call in screamin fo help ,so the office sendss out a girl to help THEMB whos done ran there route plus 2 other routes all of tha tha zoo antics comin outa THEMB is ridulous and when ya drive down road and pass THEMB THERE tryin to deliver mail while THERE on cellphone this is exactly why the whole postal system nation wide has become a huge obama bot FAIL

    Oct 03, 2015

  • Stamp Vending Machines | USPS Office of Inspector General (31)

    I doubt any private vending machine company will be willing to use machines that accept pennies. Unless the postage rate is made to be a multiple of 5 cents, or stamps are only sold in multiples of 5, the machines the rest of the vending industry uses will not work to sell stamps, and custom machines will need to be made that accept pennies and give them as change, or laws that do not allow the mark-up of stamps will need to be relaxed to allow those cents to be overlooked. I suspect this is why custom machines had to be used in the past, and why those machines proved less reliable than standard vending machines. I have an emotional attachment to pennies, but if we as a nation want stamp vending machines in our post offices, we may have to, as a nation, say goodbye to the penny. :(

    Jul 16, 2015

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  • Stamp Vending Machines | USPS Office of Inspector General (32)

    Stamp Vending Machines are horrible.Today not only did the machine fail to issue my stamp after putting me through the complete transaction and crediting my debit account, but when I went to the post office staff for a refund, the estimated weight by the machine was $0.65 under priced. So not only did the machine not issue my stamp, the scale was not working correctly and eventually my package would have been returned to me.. This is what happens when you try to replace machines with people. MACHINES CAN NEVER TAKE THE PLACE OF PEOPLE. THEY CAN’T THINK.

    Mar 03, 2015

  • Stamp Vending Machines | USPS Office of Inspector General (33)

    This poll is over two years old and has 87% yes. When are these fools going to bring them back. (Writing this while in a very long line in one of my rare visits to post office -- rare because of lines.)

    Jan 23, 2013

  • Stamp Vending Machines | USPS Office of Inspector General (34)

    @Mel Holden: Stamp dispensers in grocery stores? You can already buy stamps in most grocery stores - all you need to do is ask... no extra 5 cents per stamp needed! ;-) Why would we need a dispenser as well? Seems a bit redundant to me....

    Jan 20, 2013

  • Stamp Vending Machines | USPS Office of Inspector General (35)

    Needed stamps this a.m., had to wait behind about eight other customers, didn't help that one of the postal clerks was a 'chatty Cathy'. If they had a stamp dispensing machine, I'd have been in and out in about a minute. I'd even pay an additional 5cents per stamp if dispensers were put in grocery stores, like soda vending machines are. We used to have stamp dispensing machines available.

    Jun 19, 2012

  • Stamp Vending Machines | USPS Office of Inspector General (36)

    does pepsi make vending machines available to rich and poor alike? why not try applying some free market principles to come up with a solution for postage vending machines that take both cash and credit, for as little or as much stamps you need to buy, and place them in logical places where people go to buy stamps. after all, it's not rocket science.

    Sep 02, 2011

  • Stamp Vending Machines | USPS Office of Inspector General (37)

    I think that the stamp vending machines should be brought back if they are in the budget...it doesn't sound like they are. I am all for convenience and speedy lines, but I would rather see the money go towards more postal workers keeping their jobs.That's just my 2 cents...

    Sep 01, 2011

  • Stamp Vending Machines | USPS Office of Inspector General (38)

    Howard

    I checked. It was removed because it didn't generate inimum revenue required.

    May 23, 2011

  • Stamp Vending Machines | USPS Office of Inspector General (39)

    The Sierra Madre, California 91024 post office removed the coin-based machines and installed credit card-based APC. I liked it a lot. But a couple of weeks ago they removed the APC and they say they are not going to replace it. Why?

    May 09, 2011

  • Stamp Vending Machines | USPS Office of Inspector General (40)

    And where does one find the nearest APC since I don't know of one in my area and don't have the time to waste standing in a line at the post office that moves at a snail's pace to buy air mail stamps???

    Jan 24, 2011

  • Stamp Vending Machines | USPS Office of Inspector General (41)

    rsheehy

    You can find an APC using the Postal Service's Post Office Locator at http://usps.whitepages.com/post_office.

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    Jan 24, 2011

  • Stamp Vending Machines | USPS Office of Inspector General (42)

    yes every poat office should have vending machine becouse sometime customers just want to buy one or two stamps only nobody wants to stand in a line just to buy a stamp.

    Jan 17, 2011

  • Stamp Vending Machines | USPS Office of Inspector General (43)

    The removal of vending machines was a big mistake because the reasoning to remove them was faulty. Management said they break down too often so instead of finding a machine that did not break down, they removed all the machines. Excellent machines that seldom breakdown are easily available. Hundred of millions of dollars of snacks and drinks are sold through machines this way. Plus, management removed machines from all post offices instead of just the post offices with low sales. That's right, profitable high selling machines were taken out. The USPS' own study said stamp vending sales were very profitable in in 76% of the locations. I would fire the management personnel that used this line of illogical reasoning. Dollar coins make the use of vending machines very convenient. Bring vending machines back in the locations that have the traffic to support them

    Dec 18, 2010

  • Stamp Vending Machines | USPS Office of Inspector General (44)

    Yeah, but vending machines MUST be on a premise,where a security camera MUST be observing, andthe firewall MUST be off installation campus!!!

    Nov 22, 2010

  • Stamp Vending Machines | USPS Office of Inspector General (45)

    Bring them back. I hate standing in line for such a simple thing and then getting treated rudely by Post office workers when I don't want one hundred dollars worth of stamps..

    Nov 18, 2010

  • Stamp Vending Machines | USPS Office of Inspector General (46)

    That or better advertise things like printed postage. Ticket venues have had tremendous success with this technology and it's better for the environment all around.James

    Nov 05, 2010

  • Stamp Vending Machines | USPS Office of Inspector General (47)

    this should of been done a while ago, i even stressed the importance of having this be marketable and associated with so many people, instead of controlling it within a certain timeframe.

    Nov 03, 2010

  • Stamp Vending Machines | USPS Office of Inspector General (48)

    Anna Lanoue

    Hey,I am a San Francisco Bay Area filmmaker, and am curious about the USPS stamp machines. We have a script that was written about one and we didn't realize that they had taken them all out.Does anybody know a place where there still may be one, or where I can find one?Thanks!

    Oct 27, 2010

  • Stamp Vending Machines | USPS Office of Inspector General (49)

    Yes, I know where you can get a stamp vending machine like you would see at a convenience store. It mounts on the wall.

    Sep 28, 2011

  • Stamp Vending Machines | USPS Office of Inspector General (50)

    There are none left. USPS will, however, be reinstituting them, but I don't know when.

    Aug 24, 2011

  • Stamp Vending Machines | USPS Office of Inspector General (51)

    You can only find a stamp vending machine in convenience stores and they are privately operated for profit selling stamps for more than face value.

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